Terms & Conditions

These Terms & Conditions (“Terms”) are a binding agreement between you and Enola Surplus LLC (“Enola Surplus”, “we”, “us”). By creating an account, using the website, viewing sourcing data, submitting a pallet purchase request, or subscribing to a membership (together, the “Service”), you accept these Terms. If you do not accept them, do not use the Service.

You represent that you are at least 18 years old, are using the Service for a business purpose, and have authority to enter these Terms on behalf of any entity you represent.

The Service provides research, leads, supplier information, estimated costs, estimated resale prices, estimated ROI, and periodic reviews of products you save. It is information only.

The Service is not investment advice, business advice, legal advice, tax advice, accounting advice, or a brokerage, agency or fiduciary relationship. We are not your partner, employer, distributor, or agent, and we do not act on your behalf with any supplier or marketplace. You are an independent business making your own decisions.

We do not guarantee, promise or warrant that you will earn money, recover your costs, make any particular margin, or make any sales at all. Any figure shown on the Service — unit cost, suggested resale, margin %, estimated ROI, sell-through, rank, demand, lead time, MOQ, freight, fees, or profitability status — is an estimate based on data available at the timeand may be inaccurate, outdated, or wrong.

Markets, competition, buy-box pricing, platform fees, supplier pricing, stock levels, shipping costs and demand all change constantly and without notice. Past performance of a product, supplier or category does not predict future performance. Results reported by other clients are not typical and are not a promise of your results.

We select products we believe are good opportunities in good faith. That belief is an opinion, not a guarantee.

We do not guarantee and are not responsible for, in any way:

• ungating, category approval, brand approval, or gated-brand access on Amazon or any other marketplace;
• acceptance of any invoice, receipt, supplier, or document by Amazon, eBay, Walmart, or any platform or their reviewers;
• account health, listing suspensions, ASIN removals, listing takedowns, IP or brand complaints, restricted-product decisions, account holds, reserves or bans;
• whether a product is authentic, correctly labeled, compliant, unrestricted, or eligible to be listed in your account or region;
• any change to platform rules, fees, algorithms, policies, or enforcement.

Ungating and approval decisions are made solely by the marketplace under its own criteria. Anything we say about how ungating typically works is general information, not a promise of approval. You are solely responsible for reading and complying with every marketplace’s rules before buying or listing.

Suppliers, wholesalers, distributors, brokers, freight carriers, marketplaces and payment processors are independent third parties. We do not manufacture, inspect, warrant, control, endorse or supervise their products, pricing, conduct, authenticity, compliance, delivery, or customer service. Any purchase you make from a third-party supplier is a contract between you and that supplier only, and any dispute is between you and them.

We are not responsible for the products you buy — including product defects, damage, shortages, wrong items, counterfeits, expired or recalled goods, missing labels or manuals, safety issues, regulatory non-compliance, customs problems, late or lost shipments, price changes, or a supplier going out of stock or out of business. You are responsible for verifying authenticity, condition, legality, safety, labeling and compliance before you resell anything.

All liquidation pallets, lots, cases and overstock purchased from Enola Surplus are sold “AS-IS, WHERE-IS, WITH ALL FAULTS” and without any warranty of any kind. To the fullest extent permitted by law, we disclaim all express and implied warranties, including merchantability, fitness for a particular purpose, title and non-infringement.

• Manifests, unit counts, conditions, retail values, brands and photos are estimates and examples only. Actual contents will vary and may include damaged, used, opened, incomplete, customer-returned, salvage, mislabeled, non-working or unsellable items.
• Stated “estimated retail” is a reference figure, not a valuation, appraisal, or expected resale value.
• Purchase requests are offers to buy, subject to our confirmation, availability and pricing at time of confirmation. We may decline or cancel any order and refund amounts paid for it.
• All sales are final. No returns, refunds, exchanges, replacements, credits, or partial adjustments for condition, shortage, missing items, or resale outcome, except where required by law.
• Shipping, freight, liftgate, storage, redelivery, taxes and duties are your responsibility unless expressly agreed in writing. Risk of loss passes to you on pickup or on delivery to the carrier. Claims for transit damage or loss are made with the carrier.
• You are responsible for lawful disposal or handling of unsellable, hazardous, recalled or regulated items.

The sourcing membership is $250 per month (unless a different price or discount is shown at checkout), billed in advance and recurring automatically until you cancel. You authorize us and our payment processor to charge your payment method for each period, plus applicable taxes.

You may cancel at any time; access to member-only data continues until the end of the current paid period. Payments are non-refundable and periods are not prorated, except where required by law. Discount codes are limited to their stated terms, are not cash, may be revoked if abused, and cannot be applied retroactively.

If a payment fails we may suspend or terminate access. Chargebacks or reversals filed without first contacting support are a breach of these Terms and may result in termination and recovery of costs. Prices may change on notice for future billing periods.

Supplier names, contacts, links, promo codes, pricing, sourcing lists and monthly review data are our confidential business information and trade secrets, licensed to you personally for your own reselling business only, for as long as your account is in good standing.

You may not share, resell, publish, post, screenshot for distribution, export, scrape, scrape by bot, feed into a data product, or otherwise redistribute this information, and you may not share your login or invite others onto your account. Violation causes immediate termination without refund and entitles us to injunctive relief and damages.

You are solely responsible for your business, including business licenses and resale certificates, sales tax collection and remittance, income taxes, bookkeeping, insurance, product safety and labeling compliance, import/export rules, intellectual-property clearance, marketplace policy compliance, employees or contractors, and all of your own listings, descriptions, claims and customer service.

You must not use the Service to sell counterfeit, stolen, recalled, unsafe, or illegal goods, or to violate any law or third-party right.

You must provide accurate information and keep credentials secure; you are responsible for all activity under your account. Free accounts receive limited access. Staff and operator consoles are internal tools restricted to authorized personnel using codes we issue; codes may be rotated or revoked at any time. Attempting to bypass paywalls, redaction, access controls, rate limits or authentication is prohibited.

We may suspend or terminate any account at any time, with or without notice, for breach of these Terms, suspected fraud or abuse, or at our discretion. On termination your license to all member data ends immediately.

If you connect a marketplace or supplier account (for example eBay) or use any listing, import or automation feature, you authorize us to act on the instructions you submit through the Service using your own credentials or tokens. You remain the seller of record and are solely responsible for the accuracy, pricing, legality and policy compliance of every listing, and for any resulting fees, refunds, returns, penalties, suspensions or account actions. Automated features may fail, duplicate, delay or produce errors; verify your listings.

We send transactional messages about your account, orders and billing. Marketing email and SMS are optional and require your opt-in; you may withdraw consent any time in your workspace settings, by unsubscribing, or by replying STOP to texts. Message and data rates may apply. By providing a phone number you confirm it is yours and you are authorized to receive messages at it.

The Service, its software, design, text, data compilations, branding and the Enola Surplus name and marks are owned by us or our licensors. You receive a limited, revocable, non-exclusive, non-transferable license to use the Service for your own business. No copying, reverse engineering, framing, reselling, sublicensing or derivative works. Any feedback you send us may be used freely without obligation.

We do not guarantee uninterrupted or error-free operation, and we may change, suspend, add, limit or remove any feature, product, listing, supplier, price or data at any time, including monthly review coverage. We do not guarantee that data is complete, current, or accurate, that any product will remain available, or that any saved item will remain profitable — a monthly check is our opinion at that moment, not a warranty.

THE SERVICE AND ALL PRODUCTS, DATA AND CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, PROFITABILITY, OR QUIET ENJOYMENT. WE DISCLAIM ANY WARRANTY THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR PRODUCE ANY PARTICULAR RESULT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ENOLA SURPLUS LLC AND ITS OWNERS, MEMBERS, OFFICERS, EMPLOYEES, STAFF, CONTRACTORS AND AFFILIATES WILL NOT BE LIABLE FOR ANY LOST PROFITS, LOST REVENUE, LOST SALES, LOST INVENTORY OR INVENTORY VALUE, UNSOLD OR UNSELLABLE GOODS, COST OF SUBSTITUTE GOODS, ACCOUNT SUSPENSION OR CLOSURE, PLATFORM PENALTIES, BUSINESS INTERRUPTION, LOSS OF DATA OR GOODWILL, OR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, ARISING FROM OR RELATED TO THE SERVICE, ANY PRODUCT OR SUPPLIER, OR THESE TERMS — EVEN IF WE WERE ADVISED OF THE POSSIBILITY.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) $100 USD. THESE LIMITS APPLY REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, WARRANTY OR OTHERWISE) AND SURVIVE ANY FAILURE OF A LIMITED REMEDY. Some jurisdictions limit these exclusions; in that case they apply to the fullest extent allowed.

You knowingly accept all risk of your reselling business, including total loss of the money you spend on inventory, fees and shipping. You release Enola Surplus from all claims arising out of your purchase, resale, storage, shipping or disposal of any product, and out of any decision you make based on information from the Service.

You agree to defend, indemnify and hold harmless Enola Surplus LLC and its owners, members, officers, employees, staff, contractors and affiliates from any claim, demand, loss, fine, penalty, liability, damage, cost or expense (including reasonable attorneys’ fees) arising out of your use of the Service, your purchases or resales, your listings and product claims, your breach of these Terms, your violation of any law, marketplace policy or third-party right, or any injury or damage alleged to be caused by goods you sold.

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law rules. Before filing anything, you agree to contact us and attempt to resolve the dispute informally for 30 days.

Any unresolved dispute will be settled by binding individual arbitration administered by the American Arbitration Association under its Commercial Rules, seated in or near Cumberland County, Pennsylvania (or by videoconference). You and we waive any right to a jury trial and to participate in a class, collective or representative action. Either party may bring a qualifying claim in small-claims court. Any claim must be brought within one (1) year after it arises or it is permanently barred. Nothing here prevents us from seeking injunctive relief to protect confidential information or intellectual property.

We are not liable for any delay or failure caused by events beyond our reasonable control, including supplier or carrier failure, freight delays, marketplace or platform outages or policy changes, payment-processor issues, labor shortages, weather, fire, theft, war, civil unrest, pandemic, or government action.

These Terms, plus any order confirmation and our posted policies, are the entire agreement between us and supersede all prior statements, including anything said in chat, email, call or social media that conflicts with them. No employee or staff member can modify these Terms verbally. If a provision is unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them. Sections 3–8 and 15–19 survive termination.

We may update these Terms at any time. Material changes take effect when posted here with a new effective date, and continued use of the Service is acceptance. Your agreement is also recorded when you check the acceptance box at signup.

Questions, support, cancellations, order issues or legal notices: enola.support@enolasurplusllc.com. Enola Surplus LLC, Pennsylvania, USA.